We are able to accept items in resellable condition. We kindly ask that tags are still attached. PWDR Tahoel is not responsible for damages made to the product in shipping or in customer’s possession.  PWDR Tahoel has a 30 day return or exchange policy for online orders. Once your returned item is received, your item will be inspected and approved (if applicable) for a refund. You will receive a refund email for your item, minus the cost of the return label. If you have any questions please reach out at info@PWDRTahoe.com. Please allow 2-3 business days for your item to be processed (we might be out skiing) and a refund or exchange to be issued once your package has arrived at our store.